Shipping policy
Free tracked standard shipping is available on every order with no minimum purchase. Express Insured Shipping may also be available at checkout for a flat $5 USD.
We currently ship to addresses in the United States and Canada.
Order processing
Orders are normally processed within 1–2 business days, Monday through Friday excluding holidays. During unusually busy periods, processing may take up to 3 business days.
Estimated delivery
We ship from two locations, so the delivery time depends on the item. Each product page shows the estimate for that item, above the Add to cart button.
- Fast U.S. delivery — furniture, floor beds and Pikler sets: 3–7 business days with tracking, shipped from our U.S. warehouse.
- Standard U.S. delivery — toys and smaller items: 5–9 business days with tracking, duties paid.
These ranges include our order processing time. They are estimates rather than guaranteed arrival dates — weather, carrier disruptions, address problems and customs processing can occasionally cause delays.
Tracking
Every order includes tracking. We will email the tracking number after dispatch. Tracking can take several business days to show its first carrier scan.
Orders with multiple items
Items in the same order may arrive in separate packages. If your order contains both furniture and toys, the furniture will usually arrive first. There is no additional shipping charge when an order ships in multiple packages.
United States duties and customs
All United States orders are delivered duties paid. Montesstorytime is responsible for applicable import duties, customs clearance, brokerage and carrier collection fees. The recipient will not be billed at delivery.
If a carrier requests an additional payment on a U.S. order, do not pay it before contacting info@montesstorytime.com so we can investigate and resolve it.
Canadian taxes and customs
Applicable GST/HST and PST are calculated at checkout based on the delivery address. If a carrier requests an unexpected customs or collection payment, contact info@montesstorytime.com before paying so we can investigate.
Address changes
Please review the shipping address carefully before ordering. Contact us within 12 hours if a correction is needed. Once processing has begun, a carrier may not allow the address to be changed.
Delayed or lost packages
If tracking has not updated for more than 10 days or the order has not arrived within its estimated window, email info@montesstorytime.com. If a shipment is confirmed lost, we will offer a replacement or refund.