FAQ

Frequently Asked Questions

Is standard shipping free?

Yes. Every order includes free tracked standard shipping with no minimum purchase. Express Insured Shipping may also be available at checkout for a flat $5 USD.

Where do you ship?

We currently ship to addresses in the United States and Canada.

How long does delivery take?

Each product page shows the estimate for that item, above the Add to cart button. U.S. orders fall into two ranges: 3–7 business days for furniture, floor beds and Pikler sets shipping from our U.S. warehouse, or 5–9 business days for toys and smaller items. Both ranges include our order processing time. Canadian orders typically arrive in 10–20 business days. See our Shipping & Delivery page for details.

Will I have to pay duties when a U.S. order arrives?

No. All United States orders are delivered duties paid. Montesstorytime is responsible for applicable import duties, customs clearance, brokerage and carrier collection fees. The recipient will not be billed at delivery. If a carrier requests payment, contact info@montesstorytime.com before paying so we can investigate and resolve it.

What ages are your products for?

Our range covers newborn through early childhood. Use the age guidance, dimensions and warnings on the individual product page, and always consider the child's current abilities and the need for adult supervision.

What does Montessori-inspired mean?

We select products that encourage purposeful, hands-on activity, independence and open-ended play. Montesstorytime is not affiliated with or endorsed by a Montessori organization.

How should I use children's products safely?

Read the product-specific age guidance, dimensions, assembly directions and warnings before use. Inspect products when they arrive and regularly afterward. Adult supervision is required, especially for climbing products, furniture, infant items and anything containing smaller parts.

What if the product is not right for us?

We offer a 30-day return window, subject to the conditions in our Returns & Refunds policy. Contact us before returning an item so we can provide instructions.

Can items from one order arrive separately?

Yes. Items may arrive in separate packages, and if your order contains both furniture and toys the furniture will usually arrive first. There is no additional shipping charge when this happens.